Last updated: 20 August 2026

1. Introduction

At Rekaofela Afrika (Pty) Ltd (“Rekaofela Afrika”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and otherwise process personal information when you visit our website, contact us, submit an enquiry, request information or interact with us through our online channels.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect personal information such as:

• name and surname;
• company or organisation name;
• job title or position;
• email address;
• telephone or mobile number;
• information contained in enquiries, requests for quotations or correspondence;
• information relating to a service or project you enquire about; and
• any other personal information that you voluntarily provide to us.

When you use our website, we may also receive certain technical information, such as:

• IP address;
• browser and device information;
• website usage information; and
• information collected through cookies or similar technologies, where these are used.

We aim to collect only personal information that is reasonably necessary for the relevant purpose.

3. How We Collect Personal Information

We may collect personal information when you:

• complete a contact or enquiry form;
• request a quotation or information;
• contact us by email, telephone or other communication channels;
• engage us for services;
• communicate with us regarding an existing or potential business relationship; or
• interact with our website.

We may also receive personal information from third parties where this is lawful and reasonably necessary for our business activities.

4. How We Use Personal Information

We may process personal information for purposes including:

• responding to enquiries and requests;
• preparing quotations, proposals or other business information;
• communicating with prospective, existing or potential clients;
• providing and administering our services;
• managing client, supplier and business relationships;
• fulfilling contractual, procurement or other business requirements;
• improving our website, services and customer experience;
• maintaining the security and functionality of our website and systems;
• complying with legal, regulatory or contractual obligations; and
• other purposes that are compatible with the purpose for which the information was collected or otherwise permitted by law.

Where required by POPIA or other applicable law, we will process personal information only where we have an appropriate lawful basis for doing so.

5. Direct Marketing

Where permitted by applicable law, we may communicate with existing or prospective clients about our services, business offerings or relevant updates.

Where consent is required for direct marketing, we will obtain that consent in accordance with applicable law.

You may request that we stop sending you direct marketing communications at any time by using an available unsubscribe option or contacting us directly.

6. Sharing Personal Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with:

• service providers and other third parties who assist us in operating our business;
• technology, hosting, communications or other service providers;
• professional advisers, where necessary;
• clients, suppliers or other parties where necessary to provide a requested service or fulfil a legitimate business purpose; or
• regulatory, governmental, law-enforcement or other authorities where required or permitted by law.

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security obligations apply.

7. Information Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Where we become aware of a security compromise involving personal information, we will take appropriate steps in accordance with applicable law.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain our business relationship with you, to comply with legal or contractual obligations, or where otherwise permitted by law.

The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, improve user experience, understand website usage and, where applicable, analyse website performance.

The specific cookies and analytics technologies used by the website depend on its configuration.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Third-Party Websites

Our website may contain links to third-party websites or platforms.

This Privacy Policy does not apply to those third-party websites. Rekaofela Afrika is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

11. Your Rights

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• request deletion of personal information where legally permitted;
• object to certain processing of your personal information;
• object to direct marketing;
• withdraw consent where processing is based on consent;
• request information about how your personal information is processed; and
• lodge a complaint regarding the processing of your personal information.

Requests relating to your personal information should be directed to info@lowana.co.za.

We may need to verify your identity before processing certain requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, processing activities or applicable legal requirements.

The updated version will be published on this website together with the applicable “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or require information about how we process your personal information, please contact:

Rekaofela Afrika (Pty) Ltd

Email: info@rekaofelaafrika.co.za